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HELP · WALLETS

Wallet connection help

Most wallet issues come from using the wrong address, wrong network, blocked popups, or an expired WalletConnect session.

Use the registered wallet

Vault access is tied to the wallet address registered by the owner. If a page looks empty, confirm you are signed in with the expected wallet.

Check the network

EVM vault actions must be signed on the vault's network. Switch networks when the dashboard prompts you.

Allow popups

Some wallets open a popup window for signing. If nothing appears, allow popups for HeirVault and retry the action.

WalletConnect and hardware wallets

If a session expires or a hardware wallet is locked, reconnect the wallet, unlock the device, and retry the transaction from the same page.